Being able to learn new things quickly, as technology is constantly changing. Even within one program/software application, there will always be new releases or products that will make issues easier and more efficient to resolve. And depending on which department you work in, some programs may not even exist yet. Learning how to adapt and overcome those challenges then becomes crucial. It is a good idea to reach out to technicians within the company to see if they are willing to pass on their knowledge.

  • If you like to solve technical issues and work with people, then help desk technician may be a good next step for you.
  • Networks are very complex, often involving several technologies and having a ton of devices connected to them.
  • Since most industries nowadays rely on technology, IT and help desk support staff has opportunities to be employed within a wide variety of industries.
  • Not only will you be able to understand how modern networks work, but you’ll have the opportunity to get your feet wet in many different areas.
  • They spend their time helping with little things instead of working on stuff that can directly translate into big-time promotions.

If they receive any feedback or suggestions, from clients, they pass them on to the appropriate departments. The most common race/ethnicity among help desk engineers is White, which makes up 58.5% of all help desk engineers. The course is instructed by Tareq who is an IT Professional with over 12 years of experience. how to become a help desk engineer He is very knowledgeable in his field and brings his knowledge and experience to this course. ComputerCavalry LLC is a provider of computer classes ranging from basic computer skills to advanced IT courses. Virtualization Management – Virtualization is driving Information Technology to new heights.

Duties & Responsibilities of a Computer Technician

So, unless God himself gifted them with unlimited talent and brainpower, they’re likely to be self-disciplined and motivated. The truth is, most entry-level positions are pretty much the same in this sense. All you do is spend your time helping with minor issues without getting enough exposure to what really matters.

  • This entails making your present end user’s problem appear to be your top concern, even if you do not consider it to be a critical issue.
  • Although they frequently provide a written reply, help desk support specialists occasionally interact with the client in real time, either traveling to their location, getting them on a phone call or conducting a video conference.
  • This will help answer many questions, as long as your resume intrigues them.
  • Those in these positions often work in the IT department of an organization but can also be employed by a software company or other vendors that sell computer-related products and services to businesses.
  • It is suitable for fresh graduates entering IT support career or current IT help desk technicians looking to expand their knowledge.

In a large organization, you might work under an IT manager or director. In a smaller organization, you may have additional responsibilities and report directly to the chief information officer or chief technology officer. Community colleges also provide a great way for people to get the necessary training required in order to start working as help desk technicians at entry-level salaries.

How Should a Help Desk Technician Treat the Customer?

Research and compare the top-rated help desk technician training programs online and in your area. Martin Yate is a career coach and one of the foremost experts in the world of job search and career management.

become a help desk engineer

Help desk technicians need a deep understanding of computer hardware and software. Strong communication skills are also essential, as help desk specialists must effectively communicate solutions to both technical and non-technical individuals. The IT help desk career path is ideal for methodical problem-solvers with an aptitude for learning and quickly adapting new skills. Patience, resourcefulness and a desire to help others are desirable virtues in technical support and help desk roles.

RH Hidden Fields

Each article will include the responsibilities, qualifications, related job titles and salary range for the role. As you consider the next move in your IT career, check back with CompTIA to learn more about your job prospects and how to get there. If you like to solve technical issues and work with people, then help desk technician may be a good next step for you. Virtual Lab provides hands-on, real-world practice using your newly gained skills on projects defined by industry experts, adding practical experience to your resume.

Alternately, many larger electronics stores have an in-house repair team who will take anyone with IT repair knowledge and train them in customer service. You will receive on-the-job training and gain experience in common issues, complaints and misunderstandings. With at least one year of experience in this kind of position, you will likely be able to honestly claim to have both of the required attributes necessary for an IT help desk position. An IT Help Desk Technician is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client’s satisfaction and ability to properly operate any machinery or technology they may be having trouble with. Many companies require new technical staff to begin at the service desk before moving into other technical areas of a company.

IT Help Desk Training for IT Professionals by Computer Cavalry (Udemy)

With at least a years worth of experience at a role like that, you can probably make an honest statement that you possess both these sets of skills. IT professionals who choose to be patient with themselves and others are better equipped to swiftly get to the bottom of problems and discover solutions.

This type of job is prevalent in most businesses that support technology. A cable entertainment company is an example of an organization that uses these types of engineers. The technician must have strong communication skills because he interacts with customers on a daily basis.

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